So What is the Quality Management System?

The Caisorp Quality Management System (QMS) is a package specifically developed to help organisations with all of their quality management activities. It is made up of 18 different modules, each module helping you manage a different element of the quality process within your organization.

The Caisorp-QMS offers a unique solution to the headaches of managing your quality processes and documentation. Due to its integrated design the Caisorp-QMS is able to help your business manage many of the compliance standards such as ISO-9001, ISO-14001, ISO-22000 and AS-4801.

With the power of electronic document workflow and centralised document management, nothing will go astray and employee's can keep their fingers on the pulse of the company’s quality management systems.

The 18 modules give your company rich functionality to cover a broad range of business and quality management activities. The flexibility of these modules also gives you the opportunity to automate other business processes within your organisation.

Key Features

• Electronic Document Control
• Internal Audit Management
• Incident Management
• Electronic Workflow
• Change Control
• Project Management
• Business Process Management
• Employee Training Management

Electronic Document Control

The documents, drawing register and program register modules are designed to allow you to pull together all of your quality documentation in one central location.

Features

• Store all your quality documents, including forms, procedures, work instructions, plans, policies, drawings and programs
• Full version control and approval cycle
• Permanent record of all revisions
• Allows storage and control of any existing documentation. ( i.e MS Office documents, Adobe, Autocad )
• Extensive rich text capabilities

Document Workflow

The documents workflow module is designed to enable businesses to implement a paperless office using controlled and approved forms.

Features

• A fully flexible system with user defined process paths, supports multiple approval, action and notification points
• Any electronic form can be used. ( i.e. MS Office documents, Adobe )

Document Register

The document register module maintains a library list of all hard copy quality system documents that cannot be maintained electronically.

Features

• Store links to documents such as external standards documents and CD-ROM's, as well as government regulations such as OH&S regulations
• Reminder system to prompt you when documents are expired and require new updates

Audits

The audit module is used to manage the scheduling, reporting and follow-up of internal quality audits.

Features

• Maintains master audit checklist for each quality element
• Schedules audits and auditors
• Maintains full audit history
• E-mail notifications to Auditors

Non-Conformances

The non-conformance module is used to track all non-conformances as they occur. The non-conformances are allocated against a relevant origin and department or process.

Features

• Non-conformances can be viewed by date, department and origin
• Review section that allows departments to record the reviewing of non-conformances

Corrective and Preventive Actions

The corrective and preventive actions module is used to ensure that appropriate action is taken to correct non-conformances, to prevent reoccurrences and pre-empt occurrences of quality issues.

Features

• Investigation and Corrective Action workflow for detailing findings and resolution
• Manage Preventive Actions to stop incidents before they occur
• Follow up workflow to verify the effectiveness of the corrective action
• E-mail notification to investigators and department representatives

Key Performance Indicators

The KPI module is used to define and record Key Performance Indicators.

Features

• Each KPI has a KPI definition document, which contains details such as the goal, measurement standard and responsibilities
• As KPI figures are calculated a report is generated to track the progress of the KPI
• Linked to the process improvement module

Process Improvement

Many of the current compliance standards such as ISO 9001:2000 and AS/NZS ISO 9004:2000 now require you to measure the effectiveness and efficiency of business processes. The process improvement module puts this at your finger tips.

Features

• Allow all business related processes to be mapped out and monitored
• Ties together process-based non-conformances, corrective actions and KPI's
• Allows the efficiency of processes to be quantified so that improvement targets can be set and reported against
• Diary section to automatically record all activities relating to changes of the process

Design Requests

For manufacturing companies the design request module is used to track and manage changes to products. The system has been designed with the flexibility and ability to map to your design request and change control process.

Features

• Includes a tollgate system to break projects up into logical segments each requiring approvals
• Each request has a series of tollgates and tasks attached to guide each person involved in the request through the process
• Only when all tollgates and tasks are completed can the design request be finalised

Projects

The projects module is used to track and manage projects that relate to quality. The system has been designed with the flexibility and ability to map any process requiring sign off’s and task to be completed.

Features

• Includes a tollgate system to break projects up into logical segments each requiring approvals
• Each request has a series of tollgates and tasks attached to guide each person involved in the project through the process
• Only when all tollgates and tasks are completed can the project be finalised

Customer’s and Supplier’s

The customers and suppliers modules allows the recording of all non ERP ( transactional ) information about them in one central location. Information such as the following can be recorded.

Features

• Business details
• Contact details of people within the company
• Incoming correspondence. ( e-mail and hard copy documents can be copied or scanned for storage )
• Notes. (miscellaneous information about the customer)
• Outgoing correspondence
• Supplier ratings, categories and approvals

Employee and Training Management

The employee management module is used record all critical information about your employees, contractors and casual staff.

Features

• Contact details
• Contract details
• Correspondence
• Training and certifications. ( including schedules )
• Evaluations, reviews and appraisals
• Notes. ( miscellaneous information )

Equipment Calibration

For manufacturing companies the equipment calibration module is used to store information about equipment that requires calibration and to schedule the required calibrations.

Features

• Maintains Calibration Schedules
• External Contractor details

Customer Feedback

This customer feedback module is used to record customer feedback, both verbal and written. Written feedback can be scanned into the document for storage and reference.

Features

• Integrated with Customer Module
• Customer feedback rating system